Refund policy

When will my order ship?
Orders are processed pending availability and credit verification. Though we aim to ship orders within two business days, KRC is a two-person operation and there may be some delays. Feel free to send us a reminder email if you haven't yet received a shipping confirmation. Once your order has shipped, you will receive an e-mail with your shipment’s tracking information. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Will I be charged Duties and Taxes?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, are added to your order total and collected by your county. KRC is not able to provide a refund for any foreign transaction fees. Please check your local customs website for more information.

This charge is determined by your local customs authority and includes: The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country.

International Custom Duties are not included in the shipping fee, and these are the customer’s responsibility.

Refunds
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.